Guest Relation Executive

JLL supports the Whole You, personally and professionally.
Guest Relations Executive
Work Dynamics
What this job involves
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Workplace Experience, join us to be inspired by the best.
Competencies
Excellent communication skills.
Strong customer service drive.
Outstanding problem solving skills.
Able to work flexible hours.
Quick learner and ability to motivate self.
Proven working experience as a guest relation Executive.
Confidently able to present to clients.
Hands-on experience in using visitor management software and MS office.
Strong team player within a customer service team environment.
Responsibilities of Guest Relation Executive
The role of the FOE is to deliver an integrated experience, be a single point of contact at the re-ception, provider employee and guest service with bespoke support & have updated infor-mation of floors and events being hosted at specific sites.
Visitor Management
- Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host and facilitating collection. This includes logging in and out any client visitors and / or referring them to them to relevant Client host.
- Issue of entry passes and providing visitors with a clear and comfortable and understanding of the rules governing access to host or the building
- All staff will always be appropriately presented with standard uniform
- Regular Reconciliation of all Access cards and Badges issued to visitors/employee and Cli-ents.
- Precise information about building structure, emergency exit and daily client visits or events being hosted at site location.
- Manage the Front Office in most professional manner, directing and coaching staff to en-sure pleasant experience to all visitors/Clients.
- Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement.
- Ensuring reconciliation of all Client/Employee badges issued on daily basis.
- Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
- Ensure training of front office staff on VMS and GAP process and Policy.
- Guiding the Client Host Team to raise request on SEP/Safe tool for all Visits.

**Additional activities**:
New initiatives
Managing site operations.
Assisting WM/CE during crisis situation/BCP
Sound like the job you’re looking for?
Before you apply, it’s also worth knowing what we are looking for:
Education and experience
Graduate degree with relevant work experience.
Very Good people skills and ability to interact with a wide range of client staff and demands;
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.