Customer Relation Executive

3 days ago

Malappuram, India Mammar Digital Solutions LLP Full time

**We're Hiring: Customer Relation Executive (E-commerce)**

Join Mammar Digital Solutions, a fast-growing e-commerce business, as a Customer Relation Executive. If you're a people person with excellent communication skills and a passion for delivering top-notch customer service, this is your chance
- **Position**:Customer Relation Executive
- **Experience**: 0 - 2 Years
- **Location**:Valanchery, Malappuram (Work from Office)
- **Education**: Bachelor's Degree or Diploma (any discipline)
- **Salary**: Best in the Industry (Based on Experience)

**Key Responsibilities**:

- Resolve order-related issues, returns, and complaints professionally
- Coordinate with logistics and warehouse teams to ensure timely delivery
- Manage post-sale follow-ups and ensure customer satisfaction
- Maintain accurate records of customer interactions and reports
- Assist in product feedback collection and reviews management

**Requirements**:

- Excellent communication skills in English and Malayalam (spoken and written)
- Strong problem-solving and interpersonal skills
- Basic understanding of e-commerce order flow
- Comfortable using CRM tools, Excel, and order management software
- Freshers welcome; prior experience in customer service is a plus

**Preferred**:

- **Experience in handling e-commerce customers (Amazon, Flipkart, etc.)**:

- **Familiarity with return/refund procedures and courier tracking tools**

**Job Types**: Full-time, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

Work Location: In person

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