CRM Executive

2 days ago

Bellandur Bengaluru Karnataka, India Impetus Electronics Private Limited Full time

Job Description: Customer Relationship Executive

Position Title: Customer Relationship Manager

Language Preference
- Hindi, English, Malayalam, Tamil, Telegu

Department: Sales & Customer Service

Location: Impetus Electronics Private Limited - Tunez Ground Floor, IndiQube Edge, Plot NO 571/630, Outer Ring Rd, beside Microsoft Office, Ambalipura, Bellandur, Bengaluru, Karnataka 560102

Reports To: Manager

Job Summary

Key Responsibilities
- Build and maintain strong relationships with offline staff, retail partners, and distributors to ensure satisfaction and operational efficiency.
- Act as the primary point of contact for retailers and distributors, addressing inquiries, issues, and feedback in a timely and professional manner.
- Develop a thorough understanding of the company’s electronic mobile accessories to provide accurate information and assistance.
- Collaborate with sales teams to ensure retailers have adequate inventory and promotional materials.
- Monitor retailer performance, ensuring adherence to sales targets and addressing any challenges proactively.
- Gather and analyze feedback from retailers to identify areas for product improvement and service enhancement.
- Conduct regular visits to retail locations to provide training, collect insights, and strengthen relationships.
- Identify opportunities for upselling and cross-selling products to maximize revenue.
- Maintain accurate records of interactions, sales data, and feedback in the CRM system.
- Prepare and present periodic reports on customer engagement and sales performance to management.

Required Qualifications
- Education: Bachelor’s degree in Business Administration, Sales, or a related field.
- Experience: - 0-3 Years
- Strong understanding of retail operations and offline sales channels.
- Excellent communication and interpersonal skills to interact effectively with retailers and distributors.
- Ability to address complaints and resolve issues in a proactive and professional manner.
- Proven organizational and multitasking abilities.
- Proficiency in CRM software or tools.
- Familiarity with the electronic mobile accessories market is a significant advantage.

Preferred Skills
- Experience in training or mentoring retail staff.
- Knowledge of local markets and customer preferences in the region.
- Ability to travel frequently to retail locations.

What We Offer
- Competitive salary and incentives based on performance.
- Opportunities for career advancement in a growing industry.
- A supportive and dynamic work environment.

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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