Sales Support Executive

2 weeks ago

Indiranagar Bengaluru Karnataka, India IDC Global Private limited Full time

**Job Profile: Sales Support Executive**:
**Role and Responsibilities**:
**Sales Responsibilities**:

- Product Knowledge Management:

- Be aware and fully informed of Magari and Yavanika product listings on e-commerce platforms
- Learn and Sustain knowledge of furniture product classification, key details

**Sales Documentation**:

- Maintain accurate and up-to-date records of all sales orders, ensuring that customer details, payment status, product information, and shipping details are correctly documented.
- Generate and maintain sales order reports for internal tracking and analysis (e.g., daily/weekly sales, pending orders, returns).
- Order Maintenance:

- Coordinate with supply chain team to ensure timely and accurate delivery of orders.
- Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates.

**Order Maintenance**:

- Coordinate with supply chain team to ensure timely and accurate delivery of orders.
- Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates.

**Skills and Competencies**:

- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal teams.
- Customer Service: Provide exceptional service to address any customer inquiries or issues. Ability to empathize with customers and resolve issues in a professional and timely manner.
- Organizational Skills: Manage multiple orders and tasks efficiently and meet deadlines in a fast-paced environment.
- Computer Skills: Decent level of Proficiency in MS Office, especially Excel, and knowledge of CRM tools is a plus.
- Attention to Detail: Ensure that all order details are accurate (product information, pricing, payment, shipping details).
- Problem Solving: Ability to resolve issues quickly (e.g., payment failures, order delays, damages, returns).

**Qualifications**:

- Bachelor's degree in Commerce, Business Administration, or a related field.
- 0-5 years of experience in sales, customer service

Salary Range:
₹25,000 - ₹30,000 per month, depending on experience.

This role is ideal for individuals looking to start their career in e-commerce sales and customer service, with a focus on growing and supporting a successful furniture business online.

Languages Required: English, Telugu, Kannada & Hindi

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

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