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Call Centre Executive

2 weeks ago

Aundh Pune Maharashtra, India Lotus Hospital Full time

Urgent hiring Call Center Executive with 1+ years relevant experience at reputed multispeciality hospital in Pune.

Qualification : Any Graduate/ Post Graduate.
- Job Description:

- They handle incoming calls from customers seeking assistance or making inquiries
- They may also make outbound calls to follow up on customer issues, conduct surveys, or provide information as part of sales or marketing campaigns
- Call Centre Executives work to resolve customer complaints or issues by gathering relevant information, troubleshooting problems, and providing appropriate solutions
- They escalate complex issues to supervisors or other departments if necessary
- Documentation and Data Entry: Call Centre Executives maintain accurate records of customer interactions, inquiries, and complaints by documenting relevant information in the CRM (Customer Relationship Management) system or other databases
- They ensure data entry accuracy and maintain confidentiality
- They stay updated on product updates or changes to provide accurate information to customers
- They possess excellent English & Marathi communication skills and can effectively listen, understand, and respond to customer inquiries and concerns. # Salary : Rs.20,000/- Rs.25,000/- (Subject to Qualification, Experience & Current CTC).

Notice Period : Immediate/ max 10-15 Days

Team HR, 7972938380

Schedule:

- Evening shift
- Morning shift
- Night shift

Ability to commute/relocate:

- Aundh, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Call Centre Executive with multispecialty hosp Call Centre: 1 year (preferred)

**Language**:

- Marathi fluently (preferred)
- English & Hindi fluently (preferred)

Work Location: In person