Call Centre Agent

2 days ago

Baner Pune Maharashtra, India Jivika Healthcare Full time

**Call Center Agent**

**Experience**: Freshers

**Employment Type**: Full-time, Permanent

**Location**:Baner, Maharashtra**

**Qualifying Criteria**:

- l Should have prior experience in healthcare domain in BPO’s or KPO’s
- l High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools
- l Excellent communication skills in English and Marathi.

**Who Do We Look For?**
- Reporting and data analysis using existing Software data.
- Evaluating the current process and suggesting changes in the software for better call handling.
- Constantly updating and revising the CCE scripts for calls as per indicated changes from the division.
- Define protocols for patient complaint resolution and monitor closely
- Answer incoming calls from customers
- Assist customers with requests for information, complaints, making appointments, and resolving issues
- Manage inbound and/or outbound calls
- respond to escalation
- Handle customer engagement
- Identify customer needs, answer questions and solve problem

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Cold calling: 1 year (preferred)
- inbound and outbound calls: 1 year (preferred)

**Language**:

- Marathi (required)

Work Location: In person

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