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Customer Service Representative
2 weeks ago
Main task is to do the Order booking in Oracle.
- Knowledge of commercial terms of a purchase order.
- Working on Discount Approval process and taking approval as per DOA.
- Working with finance for finance validations & Supply chain for allocating ship sets.
- Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
- Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
- Work on Return/RMA’s & customer complaint and follow-up with respective stakeholders for resolving customer issues.
- Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders)
- Reply to queries from customers on Orders related tasks such as: Delivery period, ETA of
Description: Contingent workers classified as Indirect Labor. “Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products. This includes both indirect labor positions such as Production Supervisors or administrative labor positions in areas such as accounting or marketing.
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