Customer Service Representative

4 hours ago

Bengaluru Karnataka, India TE Connectivity Full time

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Roles & responsibility**:
**ROLE OBJECTIVE**:
Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company. They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.

**SHIFT TIMINGS**:
Shift timings - 9 PM to 6 AM (IST)

**KEY RESPONSIBILITIES**:

- Delivery extraordinary customer experience by providing our customer with world class customer service
- Provide detailed information about products, services, and order status.
- Resolve customer complaints and issues efficiently and professionally.
- Process customer orders accurately and efficiently.
- Track order progress and ensure timely delivery.
- Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer
- Serve as the primary point of contact between customers and the manufacturing team.
- Communicate any changes in order status, delays, or issues to customers promptly.
- Prepare and deliver order confirmations, shipping notifications, and other relevant information.
- Maintain accurate and up-to-date customer records and order documentation.
- Generate regular reports on order status, customer interactions, and other relevant metrics.
- Identify trends and provide insights to improve customer service processes.
- Identify and troubleshoot issues related to orders, deliveries, and product quality.
- Gather customer feedback and suggest improvements to products and services.
- Participate in team meetings and training sessions to stay updated on products and processes.
- Assist in the development and implementation of customer agreement and procedures.

**EDUCATION/KNOWLEDGE**:

- Any Bachelor’s/ Business degrees or equivalent experience
- MS Office proficiency
- SAP knowledge
- Supply chain knowledge
- SFDC experience (added advantage)

CRITICAL EXPERIENCE:

- Minimum 2+years’ experience in Customer Service, Sales Operations, Supply Chain & Logistics

COMPETENCIES:

- Time Management
- Demonstrate a proactive positive attitude.
- Business Acumen
- Flexibility
- Relationship building
- Resilience
- Strong communication (English)
- Critical Thinking
- Continuous Improvement mindset

MOTIVATIONAL/CULTURAL FIT:

- Innovation demeanor Problem solving
- Result driven
- Clear and concise communication
- Self-motivated
- Critical thinker
- Emotional Intelligence
- Initiative
- Dependability

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Mouser Electronics Full time

    Provides optimal customer experience, exhibiting Mouser values to each customer. - Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services. - Determines customer expectations and provides options to meet...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Representative

    5 hours ago

    Bengaluru, Karnataka, India ONE POINT ONE SOLUTION Full time

    Customer service Representative Male/Female Eligible Age criteria 19 to 35 Languages known English+Any Regional Language Salary Take home 18,000 to 20,000 Other locations are eligible customer support executive White field Belundur silkboard **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Schedule: - Day...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India easyhire Full time

    we need customer care representatives. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹26,000.00 per month Schedule: - Morning shift - Rotational shift **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (required) - Hindi...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Reqx Technologies Pvt. Ltd Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity for someone who...

  • Customer Service Representative

    4 hours ago

    Bengaluru, Karnataka, India SI PLACEMENTS INTERNATIONAL Full time

    Job Title: Customer Service Representative (Night Shift)* *Location:* Bangalore (NAPs) *Salary:* ₹16,800 in hand for fresher *Shift:* Night Shift *Week Off:* Saturday & Sunday *Responsibilities:* - Provide prompt and accurate information to customers' questions and concerns - Assist customers with order placement, product inquiries, and issue...

  • Customer Service Representative

    6 days ago

    Bengaluru, Karnataka, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    2 weeks ago

    Marathahalli, Bengaluru, Karnataka, India VictaMan Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Wingslide Technologies Private Limited Full time

    **Job Title**: Customer Service Representative **Company**: Wingslide Technologies Private Limited **Location**: Banashankari, Bengaluru/Bangalore **Job Type**: Full Time | Day Shift | Work from Office ( Monday-Friday) **Responsibilities**: - Handle inbound customer inquiries via voice and chat. - Provide accurate information and resolve customer issues...

  • Customer Service Representative

    4 hours ago

    Bengaluru, Karnataka, India Delphic Jobs Full time

    _We are looking for a committed and customer-focused professional to join team as Senior customer service representative._ - **Responsibilities**:_ - _Resolve customer issues in a timely and efficient manner_ - _Provide technical support to customers_ - _Escalate issues to the appropriate team as needed_ - _Maintain customer satisfaction records_ - _Stay...