Process Trainer(Calling/bpo)

2 days ago

Amritsar Punjab, India Sony Enteprises Full time

**Job Title: Process Trainer (BPO/Calling)**

We are seeking a dynamic **Trainer (BPO/Calling)** to join our company. In this role, you will be responsible for scheduling and conducting training sessions for new and experienced service center agents, managing the training, and supporting employees to maintain productivity.

**Responsibilities**:

- Training new and experienced employees.
- Educating employees on process guidelines & procedures to improve their performance.
- Scheduling and conducting training sessions to support new employees.
- Observing and identifying areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Auditing calls and providing feedback.
- Ensuring employees maintain high levels of productivity and customer satisfaction.

**Requirements**:

- A bachelor's degree in business or a related field.
- At least 2 years of experience as a BPO trainer, QA, or related role.
- Familiarity with learning management systems.
- Good knowledge of sales techniques and customer service best practices.
- Strong interpersonal and conflict resolution skills.

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Training & development: 2 years (preferred)
- total work: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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