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Corporate Trainer

3 weeks ago

Mohali Punjab, India Zouma Full time

**Job Title**: Corporate Trainer - International BPO

**Department**: Training & Development
**Location**: Mohali

**Job Type**: Full-Time
**Reports To**: Training Manager / HR Head
**Experience**: 3-7 years (BPO training experience mandatory)
**Shift**: Night Shift (US/UK Process)

**Job Summary**:
**Key Responsibilities**:

- Conduct soft skills, communication, customer service, and product/process training for US/UK clients.
- Monitor and evaluate training effectiveness using KPIs and metrics; recommend improvements accordingly.
- Work closely with Operations and Quality teams to identify training gaps and implement appropriate learning solutions.
- Provide one-on-one or group coaching sessions to agents who need performance improvement.
- Create and maintain updated training content, manuals, SOPs, and assessments.
- Facilitate refresher training and upskilling sessions periodically to ensure high productivity and compliance.
- Stay up-to-date with process updates, client requirements, and industry trends.

**Required Skills & Qualifications**:

- Graduate in any discipline (Bachelor's degree preferred).
- 3+ years of experience as a trainer in an International BPO environment.
- Excellent command of English with a neutral or international accent.
- Strong facilitation, presentation, and interpersonal skills.
- Hands-on experience in handling training delivery for international campaigns.
- Sound knowledge of adult learning principles, training methodologies, and tools.
- Proficiency in using MS Office Suite (Word, Excel, PowerPoint) and Learning Management Systems (LMS).
- Flexible to work in night shifts and adapt to changing priorities.

**Preferred Qualifications**:

- Certification in Corporate Training, Instructional Design, or related areas.
- Exposure to different geographies (US/UK/Australian processes).
- Experience in quality, coaching, or performance management will be a plus.

**Key Competencies**:

- Strong communication and listening skills
- High energy, confidence, and classroom presence
- Analytical and data-driven approach
- Ability to engage and motivate learners
- Problem-solving and adaptability

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹1,000,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift
- UK shift

**Language**:

- English (required)

Work Location: In person