Network Support Associate

2 days ago

Gurgaon, India Ubiquiti Inc. Full time

**Role : Network Support Associate**

**Job Location : Gurgaon, Haryana**

**Job Type : Full Time Employment**

**Perks : Pick up and Drop facility, Medical health Insurance Cover, Gratuity**

**Shift Timings: Night Shift (5 day working with 2 **week offs** per week)**

**Office Address : Ubiquiti Technical Services Pvt. Ltd., Echelon Building, Plot no 49, Sector 32, Gurgaon, Haryana**

**Company Description**

Ubiquiti, Inc is a global technology company responsible for delivering IT solutions for Businesses, Smart Homes, and Internet Service Providers since 2003. To date, Ubiquiti has shipped over 100 million products across various technologies including WiFi, ISP Radios, Security Cameras, VoIP Phones, IoT Devices, and Door Access. We pride ourselves on delivering a highly functional product that is made easily accessible thanks to our keen eye for User Experience. The UI Team is on a mission to **Simplifying IT**.

Responsibilities include:
1. Provide specialized technical assistance to customers in several areas including WiFi, Security, Routing & Switching, VoIP, and Security Cameras

2. Triage and collect all the information required such as Problem Description, support logs, versioning, network topology for resolution of issue.

3. Own each customer case from initial creation to resolution and work directly with the customers and the escalation teams (as and when needed).

4. Alert teams to high-impact or critical trends.

6. Provide technical support for all of Ubiquiti’s product lines such as the Unifi Network, Unifi Protect, Unifi OS Consoles, Unifi Talk, Unifi Service Provider and many more.

7. Identify trending issues and suggest upstream solutions to enhance the user experience.

8. Use incoming support requests as a basis for product improvements that will prevent repeated future requests

9. Simplify and effectively communicate complex topics to a non-technical audience

10. Effectively prioritize tasks based on what most contributes to our brand values.

11. Stay up to date on Ubiquiti features and technology by attending training, participating in team communication, and keeping up with enterprise and networking trends.

**Requirements**:

- Technical understanding of the networkingof networking industry, products, and protocols.
- Less than 1 year experience in supporting, troubleshooting and administering the following network protocols and technologies: ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), Flow Control, ICMP, IPv4 & IPv6, LLDP, SNMP, VLAN (IEEE 802.1q), Wireless LAN (OFDM, 2.4 GHz and 5 GHz radios, Wi-Fi 4,5,6 standards, 802.11a/b/g/n/ac wireless), VOIP (SIP protocol), VPN, NAT, ACL.
- A passion for technology with a keen eye for User Experience
- Self-discipline and effective prioritization based on brand goals.
- Drive to continuously expand your knowledge of complex topics.
- Excellent customer service skills including empathy and effective communication of technical topics in a simple manner.
- A sense of ownership and accountability.
- Flexibility to work nights and/or weekend shifts.
- Prior experience of technical understanding with networking is a plus

**Education**:
Bachelor’s Degree in the field of CS, Networking, or IT is desirable OR relevant work experience

Networking certifications a plus.

LI-DNI

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