Senior Network Support Specialist

5 days ago

Gurgaon, Haryana, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000
Job Title
SOC L3 Engineer

Job Description
We are seeking an experienced professional to fill a critical role in our organization. The ideal candidate will have a strong background in technical support and maintenance window management.

Key Responsibilities
- Provide timely and effective technical support to customers, utilizing knowledge of target technologies to resolve issues.
- Collaborate with clients and network operators to plan and execute maintenance windows, ensuring seamless service delivery.
- Utilize creative problem-solving skills to rapidly respond to escalated issues and ensure successful outcomes.
- Define maintenance window actions, objectives, and review or prepare method of procedures (MOP) encompassing execution steps, timing, plan-B/recovery options validation steps/methods, and benchmarks.
- Ensure technical governance of the maintenance window to guarantee a successful outcome.
- Lead or contribute to systems/service recovery plans for potential failure scenarios.
- Provide root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions.
- Work with TAC team to recreate the issue and drive towards root-cause analysis.
- Shorten time to resolution during complex situations by using knowledge of the customer network and their operations.
- Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions.

Required Skills and Qualifications
- Strong background in technical support and maintenance window management.
- Proficient in Palo Alto, Z Scalar, Akamai WAF, and SRX Firewall technologies.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a team environment.

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