System Administrator Gsc's

**Business**:ITID End User Services, Support & Delivery**

**Open positions:1**

**Role Title**:System Administrator**

**Global Career Band: 6**

**Location **_(Country / City)_**: GSC Bangalore**

**Recruiter Name: Shilpi Dhupar**

**Why join us?**

The primary responsibility of the System Administrator is to deliver and provide technical support for IT Operations technologies, ensuring customer delight while conforming to high quality standards and best practices, maintaining and improving SLA’s, and ensuring compliance to HSBC policies at all times. The System Administrator is also responsible for the successful maintenance of the supported environments through regular monitoring of technical systems to ensure system stability and performance is at the highest possible levels and to actively participate to achieve organizational objectives for efficiency. The role holder must also drive operational excellence across our businesses worldwide, achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations.

**The Opportunity**:
To unlearn the following:

- Impact on the Business
- Customers / Stakeholders
- Leadership & Teamwork
- Operational Effectiveness & Control
- Major Challenges

**What you’ll do**:

- Chief Technology Office(CTO) delivers and supports a wide range of technologies and services, and provides end customer support to all businesses across HSBC. With guidance from management, the job holder will have control over the planning and delivery of technologies, projects, costs and service and may be required to work independently, as part of a team or as the leader of a team.
- The job holder receives policy and general guidance but has autonomy and latitude within the confines of the role. They will also be expected to “think outside the box” and respond flexibly, taking decisions in the interest of customer / business needs and service.
- The jobholder is required to work in conjunction with all sections and staff across CTO team for End User Services (EUS) Operations deliverables.
- Hardware/software installations are undertaken in a planned and controlled manner and anomalies escalated to the team leader/project manager in a timely manner.
- Ensure that all systems requirement is met for new migrations in coordination with the line/project manager.
- Provides timely support to users.
- Responsible for hardware and support to users according to the business requirement.
- To report all unusual occurrences to the immediate superior/manager.
- Responsible for problem management by logging all faults and escalating problems to the correct support agency in a timely manner without affecting business.
- Regularly liaises with Operations teams to identify trends and issues encountered on the production floor and provides this information to the IT team to ensure that these are addressed at the earliest possible time.
- Participates in team meetings, activities, promotes team spirit, stake holder meetings and cohesiveness. Represent IT in meetings for all IT projects and ensure that drive seamlessly
- Demonstrates adherence to Core Standards and Behavior
- Strictly adheres to the group audit policies on security.
- Maintains integrity of systems.
- Documentation maintained to support compliance/IT Security and audit requirements.
- The major challenge of the System Administrator is to be able to deliver quality results under high stress conditions and occasional out of office hours.
- Effective and consistent inventory management
- Robust Management of Risk within our Operations
- To comply with IT controls and the need to be able to demonstrate compliance with the controls, maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Manage the shift coverage and take full responsibilities in performing shift managerial role, i.e ticket handling, incident managing, staff matters, service requests and all issue raised within the shift managing timeframe
- Ensure that all existing Backup and recovery operational procedures are adhered to.
- Advise and guide the team in a constructive manner.
- Actively contribute to the team. Create a co-operative pleasant yet hardworking atmosphere. Assist colleagues to meet deadlines and standards.
- System Administrator needs to adapt and cope with the high service demands in a constantly changing environment.
- Identify and resolve complex issues on a day-to-day basis, escalating if required to the relevant Support areas and Senior Management, which involve global issues affecting the whole of the GSC network.
- Be responsible for ensuring the Service Level Agreements are meeting by Third Party Vendors and IT department.

Requirements

**What you will need to succeed in the role**:

- Budget. This role has no functional financial signoff authority however deploys a par