Ala Super User

3 days ago

Bengaluru Karnataka, India Allyn International Services, Inc. Full time

Participate in software and usability testing. Prior to a new business Go-live, individuals assist the project team with software and usability testing. Report issues to the IT project team so that the issues can be prioritized and resolved before a Go-Live.
- Provide Go-Live support for new business integrations. This is an important responsibility because ALA Super User is the main source of support for end users within their departments during new business Go-Live. Answer questions, help end users navigate through the system, and report issues to the IT project team to support prompt resolution.
- Provide long-term support in your Allyn location as your other duties allow. This includes participating in continued end-user support and training. Long-term support also includes participating in regularly scheduled meetings, upgrade testing, optimization, and other activities with the responsibility of communicating lessons learned back to their departments.
- Identify unmet needs, goals, opportunities and challenges of your departments and aspects of the businesses your team supports. Create and oversee the execution of a plan through specific digital initiatives to meet the objectives of the strategy.
- Organize a local ALA focus group (suggest approx. 3 individuals from different departments) to meet with 2x a month. Participating individuals in focus group are encouraged to vary and rotate. Goals: share current ALA capabilities, identify gaps in current ALA features, and frequently generate ideas for productivity improvements.
- Perform Allyn core values, actively promote team work and represent Allyn according to company culture

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