Customer Relationship Executive

4 days ago

Edappal, India MASS WHEELS PVT LTD (ROYAL ENFIELD) Full time

**Responsibilities and Duties**
- **Customer Feedback**
- Collects customer feedback
- Plans corrective action with CRM**
- **Customer Complaint Management**
- One point of contact for customer complaints by receiving customer complaints
- Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd-day feedback / 1-2-3 In Moment Score)
- Ensure resolution of customer complaints
- Tracking of all complaints and ensure closure and take feedback after closure until satisfied

**Required Experience and Qualifications**
- **Educational Qualifications: Any Degree**
- **Industry**:Automobile [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
- **Minimum experience: 1** year preferably in Automobile/customer relationship roles/ Freshers
- **Profile**:Strong focus on customer experience management, adherence to processes and norms
- **Competencies**:

- Customer Relationship Management
- Product Knowledge / Brand Insights
- Analytical Skill.

**Location**:

- Edappal ( Malappuram Dst), Kerala (preferred)
- Age : 18 - 35

**Job Types**: Full-time, Walk-In

**Salary**: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

**Experience**:

- CRE: 1 year (preferred)

**Speak with the employer**
+91 9072061111

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