Customer Support Manager

1 week ago


Baner Pune Maharashtra, India The Art of Living HR Full time

We are seeking dynamic and experienced individuals for the roles for **Customer Support Manager**and to drive client engagement and business growth within the real estate sector.

**Key Responsibilities**:
**Client Relationship Management**:
Build, maintain, and strengthen long-term relationships with clients, including High Net Worth Individuals (HNIs), corporations, and other stakeholders in the real estate domain.

**Business Development**:
Identify and pursue new business opportunities, cross-sell relevant real estate products or services, and generate revenue in line with organizational targets.

**Market Expertise**:
Stay updated on current real estate market trends, pricing, regulatory changes, and competitive landscapes to provide informed advice and solutions to clients.

**Needs Analysis**:
Understand clients' investment goals, property requirements, and financial capacities to present suitable real estate options (e.g., residential, commercial, land, investment properties).

**Sales and Negotiation**:
Manage the entire sales cycle, from initial lead generation to closure, including presenting proposals, conducting site visits, and negotiating terms.

**Documentation and Compliance**:
Ensure all client interactions, transactions, and documentation adhere to company policies and legal/regulatory standards.

**Required Qualifications & Experience**

2 to 4 years of proven experience in a Relationship Management, Sales, or Business Development role, with a strong preference for experience within the Real Estate, Property Consultancy, or Financial Services (with a real estate focus) sectors.

**Sector Knowledge**:
Deep and practical understanding of the real estate market, including different asset classes, sales processes, and key industry dynamics.

**Education**:
Bachelor's degree in Business Administration, Marketing, Finance, or a related field. (A Master’s degree is a plus).

**Skills**:
Exceptional Communication and Interpersonal Skills: Fluent in English (and local languages) with the ability to engage confidently with HNI clients and senior stakeholders.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person



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