Customer Support Executive
6 days ago
**Working Days**: 6-day week
**Industry**: Solar
**Role Overview**:
Your ability to resolve queries efficiently while maintaining a positive brand experience is key to succeeding in this role.
**Key Responsibilities**:
- Provide accurate information about products/services and resolve issues within defined TAT
- Follow up with internal teams to ensure timely resolution
- Maintain detailed records of customer interactions and feedback
- Escalate unresolved issues to appropriate departments as necessary
- Ensure a high level of customer satisfaction and contribute to CSAT/NPS goals
- Work collaboratively with the sales, service, and operations teams
**Skills & Qualifications**:
- Bachelor’s degree in any discipline
- 0-3 years of experience in customer service or support roles
- Excellent communication skills (English and Hindi/regional languages)
- Good listening skills and ability to remain calm under pressure
- Proficiency in MS Office and CRM tools is a plus
- Strong problem-solving attitude and customer-first mindset
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
**Speak with the employer**
+91 9760655406
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