Customer Support Associate

4 days ago

Baner Pune Maharashtra, India Hireship Full time

**Scope Of Work /**
**Responsibilities**

incoming queries, requests & complaints.
Social Media.
- Demonstrate good time-management skills and the ability to work
independently while using departmental resources, policies, and
procedures.
- Maintains acceptable performance metrics such as quality, productivity,
response time, resolution time, CSAT, and attendance.
- Liaise with other departments as required to resolve customer issues and
concerns. Building and developing knowledge and expertise on the process
to ensure compliance with relevant regulations.
- Work with the team to stay updated on product, and process knowledge
and be informed of any changes in company policies.
- Ensure customer requests/queries/complaints are effectively managed.
Logging issues at different project stages, customer complaints, and
escalations.
- Sales assist & business generating operations to ensure sales assist out call
is done to all leads received through various marketing and business
development activities via Inbound mode.
- Minimum 1-year experience in Customer Support function
- Must be in Pune or willing to relocate to Pune.
- Excellent written & verbal communication skills in English and very good
typing speed.
- Ability to multitask, prioritize, be a team player, and a quick learner.
- Familiar with CRM systems and practices.
- Track record of over-achieving targets with ownership of the assigned
tasks.
- Ability to interact with a wide range of people across departments and
build strong positive relationships.
- Strong communication and presentation skills, the ability to make
complex, detailed information clear and actionable, as well as strong
influence management skills to gain alignment and commitment.
- You drive outcomes through, persuasion, negotiation, and building
consensus with external and internal stakeholders.
- Extensive experience in gathering and interpreting customer experience
information.
- Identifying customer needs and taking proactive steps to maintain positive
experiences. Quickly identify risks and develop mitigation plans.
- You have expert knowledge of tools like Google Sheets and MS Excel.
- Proficiency in MS Office.

No. of openings: 5

Experience: 1yr - 2yrs in BPO (mail/chat/voice process)

English comms: Excellent

**Salary**: 21k - 25k in hand

Job Location: Banner(Pune)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

  • Customer Support Associate

    2 days ago

    Pune, Maharashtra, India jobsequel.in Full time

    Job Title: Customer Support Associate **Location**: Work From Home **Company**: Amazon **Department**: Customer Support **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: Flipkart, India’s leading e-commerce platform, is seeking a dedicated and customer-focused individual to join our dynamic customer support team. The...

  • Customer Support Associate

    2 days ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Role - Customer Support Associate ( Immediate Joining ) Experience Required - International Customer Support 6 M - 11 M = 3.97 LPA (25,589)-Post Training (29k) 1 Year - 17 M = 4.46 LPA (28,905) post Training (32k) 18 M + = 4.92 LPA (32,010) Post Training ((36K) Required qualification - Any Graduate Location - Pune Work from office 5 days working, 2 days...

  • Customer Support Associate

    1 week ago

    Hinjewadi, Pune, Maharashtra, India Tech Mahindra Full time

    International Voice process !!!! Profile : - **Customer Support Associate / Senior Associate** Roles and Responsibilities This is a customer service profile where in you will be responsible to receive calls from the customers regarding some basic queries & you will be responsible to resolve the issues over call - Any Graduate & Under-Graduate can apply. -...

  • Customer Support Associate

    1 week ago

    Pune, Maharashtra, India Hemocean outsourcing Full time

    LOB Phone Pe Work Mode Work From Office Process Domestic process Position Customer Success Associate - L1 Profile Interview mode HR Round; Versant 6 Certified; Written Assisment; Ops Round; Client Round; Joining formalities; JoiningPosition Customer Support Executive - Male\Female both can consider Skill setExcellent communication skills in both English and...

  • Customer Support Associate

    1 week ago

    Pune, Maharashtra, India Hemocean outsourcing Full time

    Work Mode Work From Office Process Domestic process Position Customer Success Associate - L1 Interview mode HR Round; Versant 6 Certified; Written Assisment; Ops Round; Client Round;Joining formalities;Joining Position Customer Support Executive - Male\Female both can consider Skillset Excellent communication skills in both English and Hindi. No Mother...

  • Customer Support Associate

    6 days ago

    Hadapsar, Pune, Maharashtra, India Genesis HR Services Full time

    **Join as a Customer Support Associate!** **Location**: Pune (Hadapsar) **CTC**: Up to 4.5 LPA **Experience**: Freshers & Experienced (1+ year) **Why Us?** - **5 Days Working, 2 Days Off**: - **UK Rotational Shifts**: - **2-Way Cab Facility!** **What You’ll Do**: - Delight customers with outstanding support! - Solve inquiries and create positive...

  • Customer Support Associate

    2 weeks ago

    Pune, India Kk Software Associates (Global) Private Limited Full time

    Job Description Description We are looking for a Customer Support Associate with 1-3 years of experience to join our team. The ideal candidate should have excellent communication skills, be able to multitask and work in a fast-paced environment, and have a passion for customer service. Responsibilities - Responding to customer inquiries via phone, email, and...

  • Customer Support Associate

    2 weeks ago

    Nagpur, Maharashtra, India SHUL Ventures Pvt Ltd Full time

    **Job Profile**: Customer Support Associate **Location**: Nagpur **Qualification**: Any Graduate Work Location: In person **Speak with the employer** +91 9370445942

  • Accounts and Tax Associate

    2 weeks ago

    Baner, Pune, Maharashtra, India Rahul Dang & Associate Full time

    **Role Description**: 1. Closing of Statutory Audit, Tax Audit, and GST audit of clients independently and with the support of seniors wherever required 2. Handling Direct and indirect Taxation work of clients independently 3. Handling TDS & and advance tax Compliance work independently 4. Transactional Advisory work. 5. Handling accounting and...

  • Associate -Customer success -operations

    4 days ago

    Baner Road, Pune, Maharashtra, India Cherry Merry Home Foods Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description – Associate Customer SuccessPosition: Associate – Customer SuccessLocation: PuneExperience: 0.6 – 3 years (Customer Service / Customer Success preferred)Education: Bachelor's degree in Business Administration, Finance, Marketing, or related fieldRole OverviewAs an Associate – Customer Success, you will be the direct point of contact...