Customer Relations Executive

4 days ago


Karaikkudi, India Treat at Home Healthcare App Full time

Catering to patient calls and getting their enquiry for home healthcare

and other medical related services
- Updating details on the customized CRM system within Treat at Home
- Finding the right healthcare professional suitable for the patient enquiry

from the panel
- Contacting them to check their availability and confirming their quoted

amount for the service enquiry
- Scheduling the home care service after confirmation with patient about

the amount and convenient time
- Collecting the payment from the patient and completing the transfer of

payment to healthcare providers after service completion
- Creating payment entries for the concerned services after processing the

service amount
- Intervening and solving any discrepancies that arise while the term of

the healthcare service
- Providing an alternative to the patient if the assigned provider relieves

from work due to accepted reasons
- Following up of ongoing services and checking the status of awaiting

enquiries on a daily basis
- Analyzing the areas where providers are not yet enrolled by Treat at

Home and updating the regions to join new healthcare professionals
- If bookings become unconfirmed, the executive must analyze the reason

and take step to rectify the same
- Compiling daily reports to post internally and detailed report at the end of each month.

Pay: From ₹10,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 01/01/2025



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