
Customer Relations Executive
4 days ago
Catering to patient calls and getting their enquiry for home healthcare
and other medical related services
- Updating details on the customized CRM system within Treat at Home
- Finding the right healthcare professional suitable for the patient enquiry
from the panel
- Contacting them to check their availability and confirming their quoted
amount for the service enquiry
- Scheduling the home care service after confirmation with patient about
the amount and convenient time
- Collecting the payment from the patient and completing the transfer of
payment to healthcare providers after service completion
- Creating payment entries for the concerned services after processing the
service amount
- Intervening and solving any discrepancies that arise while the term of
the healthcare service
- Providing an alternative to the patient if the assigned provider relieves
from work due to accepted reasons
- Following up of ongoing services and checking the status of awaiting
enquiries on a daily basis
- Analyzing the areas where providers are not yet enrolled by Treat at
Home and updating the regions to join new healthcare professionals
- If bookings become unconfirmed, the executive must analyze the reason
and take step to rectify the same
- Compiling daily reports to post internally and detailed report at the end of each month.
Pay: From ₹10,000.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Expected Start Date: 01/01/2025
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