Walk in for Hiring Customer Support Executive

6 days ago

Karaikkudi, India Winzone Softech Full time

**Job Summary**:
The Customer Support Executive is responsible for initiating contact with potential customers, qualifying leads, and scheduling follow-ups to drive the sales pipeline. The role requires excellent communication skills, a customer-centric approach, and the ability to effectively present the company’s offerings over the phone.

**Role & responsibilities**:
**Lead Generation**:
Utilize company-provided databases to source leads.

**Qualification of Leads**:
Understand customer needs and qualify them as potential leads for the sales team.

Ask probing questions to determine customer interest and fit for the company’s products/services.

**Presentation and Follow-up**:
Provide accurate information about the products or services to prospective customers.

Schedule follow-up calls and maintain regular communication with potential customers.

**Data Management**:
Document customer interactions, feedback, and status updates in the CRM system.

Maintain and update lead databases for effective tracking and follow-ups.

**Collaboration with Sales Team**:
Pass qualified leads to the Design team with detailed information about customer requirements.

Work closely with the sales and marketing teams to align efforts and improve conversion rates.

**Note: Strictly Don't Make a Call**

**Schedule**: Day shift

**Education** : Bachelor's (preferred)

**Experience**: Minimum 1 year (preferred)

**Incentives**: Depends upon your performance

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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