Executive - Stay Experience

**Executive - Stay Experience**

**Location**:
**About Us**

StayVista is **India’s largest villa hospitality brand** and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. **Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes.** We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

**Why Work With Us?**

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

**Your Role**

As an **Executive - Stay Executive**, you will serve as the main point of contact for guests from arrival to departure, ensuring a smooth check-in and check-out process. You will greet guests warmly, listen carefully to understand their preferences and needs, and address any questions or requests promptly. You are responsible for quickly resolving minor issues during their stay and coordinating with team members to provide a consistently high level of service. Additionally, you will maintain clear records of guest interactions and feedback to help improve our services, all while striving to create a memorable and enjoyable experience for every guest.

**About You**

Forge relationships with property owners, contractors, and building occupants, executing proactive oversight, maintenance, and problem prevention

Work with accounting, revenue control, leasing, and tax departments, and various other professionals in effectively resolving tenant issues, disputes, and contracts

Understand and maintain building systems by contracting for repairs and service, to competently prepare specifications and competitively bid on large maintenance projects and service agreements

Manage annual budgets, schedule expenses, initiate corrective measures, and prepare reports by collecting, analyzing, and summarizing data

Provide timely and effective service and accessibility while complying with federal, state, and local regulations

Perform regular site visits, monitoring all on-going maintenance/construction projects performed by external contractors, including current required insurance certificates

Manage daily property requirements and maintain long-range capital improvements planning through regular inspections of property for damage, contractor effectiveness, and areas of improvement

Work cooperatively with vendors and contractors, with tenant coordination, to expedite the completion of work, and prepare the team to respond in emergency and crisis situations

Manage and plan property operating budgets, controlling property income and expenses, and complete required reports including weekly, monthly, quarterly leasing, variance, and capital reporting

Attend board meetings and present routine reports, including activity reports, variance reports, property inspections, roof inspections, and lighting reports

**Bonus Points - these are nonessential, but a bonus if you have them**

Access to a personal two-wheeler or four-wheeler for added flexibility in service.

**Key Metrics: what you will drive and achieve**

Guest Registration Efficiency

OTA Guest Feedback Score

Upsell Conversion Rate

3-Star Rating Percentage

Guest Walkout Rate

Managing villa inventory

**Our Core Values**:Are you a **_CURATER?_**

**Curious**: Here, your curiosity fuels innovation.

**User-Centric**: You’ll anticipate the needs of all our stakeholders and exceed expectations.

**Resourceful**: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

**Aspire**: Keep learning, keep growing—because we’re all about continuous improvement.

**Trust**: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.

**Enjoy**: We believe in having fun while building something extraordinary.

**StayVista Spirit: Our Behavioral Competencies - How We Work Together**

**Business Acumen**:You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.

**Change Management**: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.

**Leadership**:You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.

**Customer Centricity**:You understand both internal and external customer needs and