Call Supportive Executive

7 days ago

Chennai, India Kapiital Kapslaock Pvt. Ltd. Full time

Duties and Responsibilities:
1. Customer Assistance:

- Assist customers in understanding product features, troubleshooting problems, and finding solutions.

2. Issue Resolution:

- Troubleshoot and diagnose technical issues reported by customers, guiding them through step-by-step solutions or escalating complex problems to higher levels of support if necessary.

3. Product Knowledge:

- Develop a deep understanding of the company's products, services, and offerings in order to effectively address customer queries and provide accurate information.

4. Documentation:

- Maintain accurate records of customer interactions, issues, and solutions in a ticketing or CRM system, ensuring comprehensive documentation for future reference.

5. Technical Support:
6. Troubleshooting:

- Identify root causes of issues by asking probing questions and using logical problem-solving techniques to provide efficient resolutions.

7. Feedback Collection:

- Gather feedback from customers regarding their experiences, suggestions for improvement, and areas of satisfaction or dissatisfaction.

8. Product Improvement:

- Relay customer feedback to relevant departments to contribute to product enhancement, bug fixes, and user experience improvements.

9. Training and Guidance:

- Educate customers on best practices, features, and functionalities of products to enhance their experience and optimize usage.

10. Quality Assurance:

- Adhere to established support processes and guidelines to ensure consistency in customer interactions and quality of service.

11. Time Management:

- Prioritize and manage multiple customer inquiries or issues simultaneously, ensuring efficient response times and timely resolution.

12. Communication Skills:

- Clearly and concisely communicate technical information and solutions to non-technical customers, adapting the language to the customer's level of understanding.

13. Empathy and Patience:

- Display empathy, patience, and understanding while interacting with customers, especially during stressful or challenging situations.

14. Continuous Learning:

- Stay updated on product updates, industry trends, and emerging technologies to provide up-to-date and relevant assistance.

15. Customer Satisfaction:

- Strive to exceed customer expectations and contribute to high levels of customer satisfaction and loyalty.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

**Language**:

- Tamil, English, Hindi (preferred)

**Speak with the employer**
+91 9679575855

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