Call Support Executive

2 weeks ago

Chennai, India Kapiital Kapslock Private Limited Full time

Responsibilities:
Customer Support: Provide prompt and efficient customer support via phone calls, addressing customer inquiries, issues, and concerns.

Call Handling: Handle incoming and outgoing customer calls professionally and courteously, ensuring a positive customer experience.

Issue Resolution: Listen actively to customer issues, identify problems, and offer appropriate solutions or escalate complex issues to higher levels of support.

Product Knowledge: Develop a comprehensive understanding of the company's products, services, and technology solutions to provide accurate and helpful support to customers.

Call Documentation: Maintain detailed call logs and records of customer interactions, including issues raised and resolutions provided.

Problem-Solving: Use effective problem-solving skills to troubleshoot customer issues, guide them through solutions, and provide technical assistance if required.

Customer Satisfaction: Strive to meet or exceed customer satisfaction targets and contribute to overall customer retention and loyalty.

Collaboration: Collaborate with cross-functional teams, including technical support, sales, and product management, to resolve customer issues and provide comprehensive solutions.

Communication: Exhibit excellent verbal communication skills to communicate effectively with customers and colleagues.

Continuous Improvement: Continuously update product knowledge, improve call handling techniques, and provide feedback to improve customer support processes.

Qualifications:
Communication Skills: Excellent verbal communication skills to interact with customers professionally and empathetically.

Customer-Centric: Customer-oriented mindset with a focus on delivering exceptional customer service.

Problem-Solving Abilities: Strong problem-solving skills to identify customer issues and offer appropriate solutions.

Technical Aptitude: Basic technical knowledge to understand and troubleshoot product-related queries.

Patience and Resilience: Ability to remain calm and patient while dealing with challenging customer situations and effectively manage customer expectations.

Multitasking: Capability to manage multiple calls and customer inquiries efficiently.

Team Player: Ability to work effectively within a team and collaborate with colleagues from different departments.

Time Management: Effective time management skills to handle call volumes and meet customer response time commitments.

Active Listening: Active listening skills to understand customer needs and concerns accurately.

Experience: Previous experience in call support, customer service, or a related role is advantageous.

**Job Types**: Full-time, Fresher, Internship
Contract length: 24 months

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Online design knowledge using Canva or other tools are preferable.

**Language**:

- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9655645041

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