Holiday Operations Executive

2 days ago

Shivaji Nagar Mumbai Maharashtra, India Travelxp 4K | HD Full time

**Job Title: Holiday Operations Executive**
**Company: Travelxp India Private Limited**
**Location: Mumbai**
**Shift : Day shift, 5 days working, Rotational week offs**

We are looking for a Holiday Operations Executive who is equally passionate & has an ability to lead a team who caters to HNI customers.

**Roles & Responsibilities**:

- Build comprehensive and personalized holiday itineraries, incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
- Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
- Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
- Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
- Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
- Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
- Stay updated on travel trends, destinations, and industry regulations.
- Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

**Requirements**:

- 1-2 years of experience in holiday operations or a related field.
- Experience in handling hotel bookings, flight confirmations, and travel itineraries.
- Strong understanding of travel products and services (flights, hotels, activities, etc.).
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to problem-solve and handle customer escalations professionally.
- Proficiency in travel booking systems and MS Office Suite.
- Passion for travel and a strong understanding of customer service principles.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Education**:

- Bachelor's (required)

Work Location: In person

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