Holiday Operations Senior Executive

3 weeks ago

Shivaji Nagar, India Travelxp 4K | HD Full time

Job Title: Holiday Operations Senior Executive
Company: Travelxp India Private Limited
Location: Pune
Shift : Day shift, 5 days working, Rotational week offs

Travelxp India Private Limited is an affiliate company Celebrities Management which owns & operates Travelxp TV the world's leading travel channel. is an OTA dealing with HNI customers and has grown at a fast pace. Today it is one of the leading OTAs in India with plans to launch in other markets. Our vision is to be the world's most trusted and topmost Travel curated commerce platform.

We're incredibly excited about the future and our growing team is just another example of how we plan to continue to be at the forefront of the travel & tourism sphere We are looking for a who is equally passionate & has an ability to deal with HNI customers.

Roles and Responsibilities:

  • Prepare Travel Itineraries & Quotations for Holiday enquiries
  • Making flight and hotel quotations by checking rates on GDS like Travelport and Online BedBanks like HotelBeds, GRN, etc.
  • Lead and mentor a team of junior holiday operations personnel, fostering a collaborative work environment and promoting professional development.
  • Provide exceptional customer service, promptly and accurately addressing inquiries and concerns.
  • Maintain product-based margin and profitability requirements
  • Maintain strong working relationships with vendors, such as hotels, airlines, and local partners.
  • Maintain client information and financial records
  • Remain updated with tourism trends

Qualifications:

  • Minimum 3-4 years of experience in holiday operations or a related field.
  • Proven track record of successfully managing and delivering travel experiences for customers.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Strong leadership skills and the ability to motivate and guide a team.
  • Experience handling customer escalations and resolving complex issues.
  • Proficiency in travel booking systems and software (e.g., GDS).
  • In-depth knowledge of travel destinations, attractions, and activities (a plus).
  • Excellent analytical and problem-solving skills.
  • Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Passion for travel and a commitment to providing exceptional customer service.

If you are a passionate and experienced travel professional with a proven track record of success, we encourage you to apply

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Itinerary Building : 2 years (Preferred)

Work Location: In person

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