International Customer Support

4 days ago

Pune City HO Pune Maharashtra, India TECHNOBOTS INFOTECH PRIVATE LIMITED Full time

**Job Description - International Customer Support (US Process)**

**Company**: Accenture

**Position Type**: Contract-to-Hire (C2H)

**Location**: Bangalore (Work from Office)

**Shifts**: US Shifts (5 PM IST - 7 AM IST, rotational week-offs)

**Experience**:Experienced (7months to 3 years)

**Compensation**
- **Experienced**: ₹28,000 - ₹40,000 CTC (based on level & experience)

**About the Role**

**Key Responsibilities**
- Handle **inbound and outbound calls** with US customers.
- Provide accurate information, resolve queries, and maintain strong call openings and closures.
- Deliver outstanding customer experiences while meeting **quality and productivity targets**.
- Adhere to client-specific guidelines, including **US holiday schedules** (as per Accenture discretion).
- Collaborate in a team-driven environment with flexibility for **weekend shifts**.

**Eligibility & Screening Guidelines**
- **Experienced (0.6-3 years)**: Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible.
- **Mandatory**: PF history from previous organizations.
- Must clear **Versant Test with score ≥ 58**.
- Strong English communication skills (verbal & written).
- Confident in **call handling, introductions, and closures**.
- Prior exposure to **US contact centers** is preferred.

**Skills Required**:

- Excellent communication skills (verbal & written).
- Strong **problem-solving and interpersonal skills**.
- Flexibility to work in **night shifts & rotational workweeks** (Mon-Fri, Tue-Sat, or Wed-Sun).
- Ability to handle **pressure and client expectations**.
- Technical adaptability to use call handling, CRM, and reporting tools.

**Hiring Process**
- Initial Screening (communication & eligibility check)
- Versant Test (minimum score 58)
- Communication/Voice & Accent round
- Operations round

Pay: ₹28,000.00 - ₹40,000.00 per month

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