Documentation Officer

1 week ago


Gurugram Haryana, India Design Scape Full time

Job Description:
We are seeking a talented and experienced CRM Specialist to join our dynamic team at Infratech. The CRM Specialist will play a critical role in managing and optimizing our Customer Relationship Management system to enhance our customer service and streamline our sales and marketing efforts. If you have a passion for real estate and a proven track record in CRM management, we invite you to apply.

Key Responsibilities:
**CRM System Management**: Administer and maintain our CRM system, ensuring data accuracy, integrity, and security.

**Database Management**: Manage and update customer information, segment data, and maintain organized records.

**Data Analysis**: Analyze customer data and trends to identify opportunities for improving customer engagement and satisfaction.

**Automation and Integration**: Implement automation and integration solutions to streamline processes and enhance productivity.

**Report Generation**: Generate regular reports and insights from CRM data to support decision-making.

**Customer Support**: Provide prompt and efficient customer support to resolve CRM-related issues and inquiries.

**Collaboration**: Collaborate with sales, marketing, and IT teams to ensure CRM alignment with business objectives.

**Continuous Improvement**: Stay updated on CRM best practices and technologies and make recommendations for improvements.

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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