L2 Support Executive

10 hours ago

Noida, India Kyndryl Solutions Private Limited Full time

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**
- The Technical Support Resource needs to have at least a working knowledge of database management, basic knowledge of operating system and programing languages.
- Escalate to next level (L2 / L3) depending on the complexity of the incident / problem.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Follow the release deployment and prepare/rollout key release features.
- Follow user issues through to completion to ensure resolution and user satisfaction have been achieved.

**Required Technical and Professional Expertise**
- Has good hands-on experience with DB2 SQL, ETL and IBM DataStage.
- Should be good in Communication,Techical Report Writing and doing Root Cause Analysis.
- Ability to work in rotational shifts (morning, evening, or night)
- Education & Qualifications: Bachelor's / Master's degree in CS/IT or an equivalent qualification.**Preferred Technical and Professional Experience**
- Experience of systems management using IBM virtualization technologies (VIO)
- Experience of installing, configuring and upgrading infrastructure systems, experience of NIM
- To identify & take ownership of issues found and resolve at earliest opportunity according to priority and impact.
- Investigate the root-cause of incidents and look to implement fixes where possible rather than work arounds.
- To follow change management processes as defined for your perimeter
- Ability to plan and prioritize work and meet project deadlines
- Must be self-motivated and work well with other groups

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Software Development & Support

**Role (Job Role)**

Software Developer

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No

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