L2 Support

1 day ago

Noida, India Iris Software Full time

Posted On: 5 Sept 2025

Location: Noida, UP, India

Company: Iris Software

Why Join Iris?
Are you ready to do the best work of your career at one of India's Top 25 Best Workplaces in IT industry? Do you want to grow in an award-winning culture that truly values your talent and ambitions?
Join Iris Software — one of the fastest-growing IT services companies — where you own and shape your success story.

About Us
At Iris Software, our vision is to be our client's most trusted technology partner, and the first choice for the industry's top professionals to realize their full potential.

With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.

Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

Working with Us
At Iris, every role is more than a job — it's a launchpad for growth.

Our Employee Value Proposition, "Build Your Future. Own Your Journey." reflects our belief that people thrive when they have ownership of their career and the right opportunities to shape it.

We foster a culture where your potential is valued, your voice matters, and your work creates real impact. With cutting-edge projects, personalized career development, continuous learning and mentorship, we support you to grow and become your best — both personally and professionally.

Curious what it's like to work at Iris? Head to this video for an inside look at the people, the passion, and the possibilities. Watch it here.

Job Description

  1. Should have experience in providing software application support remotely covering the following

  2. 2–4 years of experience in web application support

  3. Strong knowledge of Drupal and PHP.
  4. Experience with ticketing systems (e.g., JIRA, ServiceNow).
  5. Handle L2 and L3 application issues
  6. Ensuring ownership of the support ticket from the time its report till the closure

  7. Understanding of the specific customer's needs and problem faced by the customer related to the application

  8. Should have knowledge of incident management system for tracking life cycle of the production tickets.

  9. Should be self-driven and requires minimum oversight from the Manager.
  10. Should have Very good written and spoken communication skills.
Mandatory Competencies

App Support - App Support - L1, L2, L3 Support

Digital Content Management - Digital Content Management - Drupal

Development Tools and Management - Development Tools and Management - JIRA

ITSM - ServiceNow

Beh - Communication and collaboration

Perks and Benefits for Irisians
Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click here to view the benefits.

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