Associate - Warranty Support

1 week ago

Chennai Tamil Nadu, India Lennox International Full time

Company Profile:
Lennox International Inc. (NYSE: LII) is a global leader in climate control systems headquartered in the greater Dallas area. With revenues of $5.1B in 2024 and a market cap of over $20B, Lennox employs more than 14,000 people around the world. The company designs, manufactures, markets and services a broad range of products for the heating, ventilation, air conditioning and refrigeration markets (HVACR). The company sells its products and services directly, as well as through distributors, and Company-owned stores.

We started our operations in India in Chennai in 2010. Lennox India Technology Centre is a GCC Centre with around 1000 employees, with a focus on Engineering, IT, Analytics, Marketing and Communications, Finance, Shared services, Customer Experience, and Supply Chain Centre of excellence. We recently entered into a Joint Venture with Samsung and Ariston to expand our product offerings for our North America customers.

**Job Description**:
This role is a great opportunity to be a part of Lennox Customer Service group.
- Process warranty claims: Review, validate, and approve or deny warranty claims.
- Customer support: Assist customers/stakeholders with inquiries related to product warranties, repairs, or replacements.
- Data entry: Maintain accurate records of warranty claims, validate duplicate claims.
- Policy enforcement: Ensure all warranty processes comply with company and manufacturer guidelines.

**Process Warranty Claims**:

- Receive, review, and validate warranty claims from customers or dealers.
- Ensure all required documentation and information is provided.
- Approve or reject claims based on warranty terms and company policies.

**Customer Support**:

- Respond to customer inquiries related to warranties, repairs, or replacements.
- Provide clear information about warranty coverage, timelines, and procedures.
- Handle complaints or escalations professionally and efficiently.

**Analyze Warranty Trends**:
Track frequent issues or recurring defects
- Share insights with quality assurance teams to improve efficiency and quality of service delivery.

**Ensure Policy Compliance**:

- Follow manufacturer and company warranty policies strictly.
- Stay updated on product changes, warranty terms, and company guidelines.

**Support Returns and Replacements**:

- Arrange for product returns, repairs, or replacements when claims are approved.

Monitor and follow up on pending claims or incomplete transactions

Qualifications:
**Qualification & Experience**
- A bachelor’s degree with 3 to 8 years’ experience in a customer-facing role (training provided)
- Excellent written and verbal communication skills, including effective listening skills.
- Understanding of technical terminology.
- Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focus details is crucial.
- Able to make recommendations and take proactive approach.
- Requires general knowledge of the organization, and thorough knowledge of company products and services.

Ability to build and foster professional relationships

Must Have
- Excel
- Outlook
- SAP

Desired Skill:

- SAP
- Salesforce

Field Service Backoffice process

  • Warranty Claims Assessor

    2 weeks ago

    Chennai, Tamil Nadu, India Ford Motor Company Full time

    **Major Responsibilities**: - Claims assessing across the globe for the assigned commodity - Capacity utilization of 100% for the assigned commodity - Maintain claim mix proportionate to intake in the respective commodity - Maintain quality of 98% for the assigned commodity - Identify concerns during assessment to discuss with Leads for further improvement...

  • Customer Support Associate

    1 week ago

    Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...

  • GET - Warranty Engineer

    1 week ago

    Chennai, Tamil Nadu, India Valeo Full time US$ 80,000 - US$ 1,20,000 per year

    *Field return part analysis*Warranty return sample should be updated in the RED box and follow the Valeo warranty part analysis procedure and respecting the timing commitment from Customer and Valeo QRQC requirement.*OEM, Dealer and End user interface.*Should able to interface with OEM quality and service team, Dealer and End user to support the warranty...

  • Warranty Operations Administrator

    1 week ago

    Chennai, India Hewlett Packard Enterprise Full time

    Warranty Operations Administrator This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new...

  • Growth Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Bigfix Gadget Care LLP Full time

    **Job Title**: Growth Associate (0-1 Years Experience) **Location**: Chennai, Tamil Nadu **Job Type**: Full-Time **About Us** **Warrantify**, a business vertical of Bigfix Gadget Care, is a leading **Warranty-as-a-Service (WaaS)** platform. We specialize in simplifying and optimizing aftersales services for OEM brands and manufacturers. At Warrantify,...

  • Warranty Claim Assessor

    1 week ago

    Chennai, India Ford Motor Company Full time

    Process all claims in each Level 1, 2 within 3 business day and maintain the turnaround time with in the specified global target - Discussed with market on age claims on weekly basis and take appropriate actions on the claims" - Claim Assessing based on Policy and provide suggestion to be implemented in policy - Do Claim Adjudication feedback analysis and...

  • Warranty FSA Analyst

    1 week ago

    Chennai, Tamil Nadu, India Ford Motor Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Handling of Warranty Supplier recovery activities pertaining to IMG, China, South America & EU region working in close coordination with quality operations and in line with FM Warranties Rules of the Road (RoTR)CA / CWA / MBAStrong quantitative and statistical analysis skill and techniquesExcellent communication skillHands on experience in Excel / PowerPoint...

  • Business Associate

    1 week ago

    Chennai, Tamil Nadu, India GRMAC Pvt ltd Full time

    **Job Title**:Business Associate **Qualification**: Diploma in Automobile Engineering / Diploma in Mechanical Engineering **Experience**:Freshers are welcome Internship / prior experience in the Automobile industry will be an added advantage **Languages Required**:Tamil (mandatory) Good English communication & speaking skills (mandatory) **Skills...

  • GET - Warranty Engineer [Apply in 3 Minutes]

    4 weeks ago

    Chennai, India Valeo Full time

    Job Description Field return part analysis - Warranty return sample should be updated in the RED box and follow the Valeo warranty part analysis procedure and respecting the timing commitment from Customer and Valeo QRQC requirement. OEM, Dealer and End user interface. - Should able to interface with OEM quality and service team, Dealer and End user to...

  • 15h Left: Field Service Technician

    4 weeks ago

    Chennai, Tamil Nadu, India Ford Full time

    Job Category Ford Customer Service Degree Level Associate Degree or equivalent Key Roles and Responsibilities and Skill of Position Perform advanced diagnostics repair and maintenance on Ford vehicles to OEM standards Dismantle inspect repair and assemble engines and transmissions gearboxes with precision Conduct advanced electrical and...