Warranty Operations Administrator

Warranty Operations Administrator

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. We aim to ensure our valued clients have the most effective solution to suit the demands on a dynamic and fast-paced, modern business and the expertise to achieve maximum business benefit

Main duty:

- Provide prompt and accurate response to requests for warranty support issues and data maintenance.
- Analyze & Resolve internal customer queries related to warranty on HPE products
- Manage cases and communicate with requestors according to defined SLA
- Manually update SAP Warranty tables to reflect warranty information for HPE products
- Data loads to SAP and SNR based on user requests
- Generate scheduled and ad hoc reports for SEO team and various BU’s
- Support of the HPE Install Base Add/Update Submitter Authorization Request Process
- Support Warranty Update tool Access request process
- Maintain SEO team intranet web pages
- Monitor system jobs and ES batch usage
- Manage several approvers lists
- Create and maintain support process documentation
- Build sufficient knowledge of SWOP/S4 hana, SNR and Entitlement systems
- Participate in and support SEO projects, as required.

MAJOR INTERFACES:

- HPE Sales and Account Managers
- TS Contracts/Global Operations
- Business Users in HPE and HPE partners
- Business unit representatives in HPE

REQUIRED SKILLS:

- Education and Experience Required:

- First Level University or equivalent degree with 2 years’ experience
- Good knowledge of Excel, PowerPoint,
- Confident with verbal and written English
- Willingness to work in an evolving environment.
- Willingness to work in rotational shifts
- Ability to work in team.

Preferred Skills
- Knowledge of Pointnext business advantageous.
- Services SAP knowledge and experience preferred.
- Knowledge of HPE warranty process advantageous.
- Knowledge of HPE Manufacturing BOM process.
- Willingness to learn and to take on new roles and responsibilities.

**What we can offer you**:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

**Join us and make your mark**

Find out more about us and follow us on:
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Entry

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.