Customer Support Executive

1 week ago


Vadapalani Chennai Tamil Nadu, India Discover travel academy Full time

**Job Summary**:
**Key Responsibilities**:
Fetch lead data from various platforms (calls, WhatsApp, websites, references).

Upload and update leads into the CRM accurately and on time.

Assign leads to sales team members based on criteria provided by the manager.

Ensure timely follow-up of customer queries and coordinate with sales for status updates.

Maintain a clean, organized database of leads, follow-ups, and customer history.

Submit weekly status reports to the Manager regarding customer interactions and lead progress.

Support the team during client visits, documentation, and after-sales coordination.

**Requirements**:
Minimum 1-2 years of experience in a customer support or back-end support role (preferably in tours & travel industry).

Good communication skills in English and Tamil (Hindi is a plus).

Knowledge of MS Excel, Google Sheets, and CRM software.

Friendly, patient, and customer-focused attitude.

Ability to work independently and as part of a team.

Willingness to work from our Vadapalani office.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9677027142
Expected Start Date: 25/07/2025



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