Front Office Associate

1 week ago

Calangute, India Hard Rock Hotel Goa Full time

Diploma or Graduation in Hotel Management
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Process all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- Supply guests with directions and information regarding property and local areas of interest
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Complete designated cashier and closing reports in the computer system
- Cash guests personal checks and travelers checks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Stand, sit, or walk for an extended period of time

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹11,500.00 - ₹12,500.00 per month

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Experience**:

- front office: 1 year (required)

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