Avp- Insurance Operations- Brokerage

4 days ago

Mohali Punjab, India FINVASIA CAREER Full time

Job Title: Assistant Vice President - Insurance Operations (Brokerage)

Location: Mohali

Department: Insurance Operations

Role Overview

The AVP - Insurance Operations (Brokerage) will oversee all post-sales operations, including claims coordination,

grievance handling, fraud screening, and legal follow-ups, across multiple insurers. This role acts as a critical liaison

between clients, insurers, hospitals, and internal teams to ensure smooth servicing, timely resolutions, and

management skills, and a passion for operational efficiency.

Key Responsibilities

1. Claims Coordination (Across Insurers)

Manage the end-to-end claim process: intimation, documentation, per-authorisation, follow-ups,

reimbursement, settlement, and closure.

Act as a liaison between clients and insurers to ensure accurate and timely claim processing.

Track claims status with different insurance partners and proactively resolve delays or issues.

Maintain a centralised claims tracker and ensure client communication is clear and timely.

2. Fraud & Investigation

Monitor claims for potential red flags and escalate for insurer-driven investigation.

Coordinate with insurer-appointed investigation agencies and ensure updates are shared with clients.

Maintain records and ensure all flagged claims are handled within policy and regulatory frameworks.

3. Grievance Handling

Handle client grievances received via direct channels, insurance companies, social media, or other

sources.

Collaborate with insurer partners to ensure timely and fair resolution of client complaints.

Maintain and analyse grievance logs to identify process improvement areas.

Ensure adherence to defined turnaround times (TATs) and service-level agreements.

4. Legal & Compliance Coordination

Track and manage legal notices and health insurance litigation related to brokerage-serviced policies.

Coordinate with insurer legal teams and external counsels for timely responses and award compliance.

Support clients during legal escalations and ensure fair representation.

5. Ombudsman & Regulator Cases

Assist clients in preparing documentation for Ombudsman or IRDAI escalations.

Draft Self-Contained Notes (SCNs) and represent the client’s interest in hearings where needed.

Liaise with insurers for post-award compliance and compensation.

6. Hospital Network Support

Support clients in hospital empanelment, de-panelment, and query resolution.

Coordinate with insurance companies and TPAs to escalate issues and negotiate where possible.

Audit hospital feedback from clients and escalate recurring issues to insurer partners.

7. Internal Stakeholder Support

Provide support to Sales, Customer Service, and Relationship Management teams for policy servicing,

claim issues, and escalations.

Educate internal teams on policy features, claims procedures, and insurer-specific guidelines.

Help structure and optimize operational Sops to enhance service efficiency.

Qualifications

Bachelor’s degree in Insurance, Business Administration, or a related field (MBA preferred).

10+ years of experience in insurance operations, with at least 3 years in a broking environment.

Deep understanding of general and health insurance processes, IRDAI regulations, and claim life cycle

Deep understanding of general and health insurance processes, IRDAI regulations, and claim life cycle

management.

Strong communication, negotiation, and problem-solving skills.

Client-centric approach with a bias for action and service excellence.

  • Freight Brokerage Candidates

    4 days ago

    Mohali, Punjab, India BSCJ Enterprises Full time

    **Job Title**: Freight Broker **Location**: Mohali, Punjab **Salary**: ₹25,000-₹45,000/month + Incentives **Experience**: 6 months Minimum **Education**: 12th Pass **Shift**: Night Shifts (Pick & Drop Available) **Working Days**: Monday-Friday **Responsibilities**: - Manage freight operations and load bookings on DAT. - Communicate with clients,...

  • Cmt - Freight Brokerage (Usa Otr & Drayage)

    2 days ago

    Mohali, Punjab, India NASDA GLOBAL Full time

    **Compliance Management Team - Freight Brokerage (USA OTR & Drayage)** At a freight brokerage company, the **Compliance Management Team** plays a critical role in ensuring that all OTR (Over-the-Road) and Drayage operations are conducted in strict alignment with federal, state, and port regulations. This ensures the integrity of the business, protects...

  • Experienced Logistics Operation Associate

    3 days ago

    Mohali, Punjab, India Cargaison Logistics Express Pvt Ltd Full time

    **Job Title**:Logistics Operations Support Specialist **Location**: Mohali **Experience Required**: 2+ Years in Logistics Operations **About Cargaison Express** Cargaison Express is an India-based offshoring company specializing in consulting, knowledge process services, and business development exclusively in the logistics industry. We partner with...

  • Process Trainer

    2 days ago

    Mohali, India Serenity Brokerage Inc. Full time

    **Job Location : MOHALI** **We are an American based logistics company with over 15 years of logistics experience. We are hiring experienced freight brokers with very competitive pay and commission. With our top leading technology, we provide best customer services to our clients and providing best customer service to our clients as well as keeping good...

  • Logistics Coordinator

    2 days ago

    Mohali, Punjab, India Cargaison Logistics Express Pvt Ltd Full time

    **Job Title: Logistics Coordinator/**Logistics Operations Support Specialist **Location**: Mohali **Experience Required**: 2+ Years in Logistics Operations **About Cargaison Express** Cargaison Express is an India-based offshoring company specializing in consulting, knowledge process services, and business development exclusively in the logistics...

  • Compliance (Freight Brokerage)

    11 hours ago

    Mohali, Punjab, India GRD TRANSPORT INC Full time

    Manage compliance-related risks, including violations, citations, and insurance claims. - Verify and maintain a compliant carrier database, ensuring proper contracts, licenses, and insurance. - Credit check for customer and Tuckers - Conduct regular audits of carrier compliance, safety standards, and documentation - Monitor and ensure compliance with FMCSA,...

  • Insurance Intern

    3 days ago

    Mohali, Punjab, India Auswide Full time

    **Job Title**: Insurance Intern (Full-Time - Fresher) **Department**: Insurance **Location**: Mohali **Reports To**: Team Lead/Manager **Job Summary**: We are looking for enthusiastic and committed fresh graduates from **B.Com, M.Com, or commerce-related backgrounds** to join our Insurance team as **Full-Time Insurance Interns**. This opportunity offers...

  • Freight Broker Executive

    3 days ago

    Mohali, Punjab, India BSCJ Enterprises Full time

    **Location**: Mohali, Punjab **Salary**: ₹25,000-₹45,000/month + Incentives **Shift**: Night Shift (Pick & Drop Available) **Responsibilities**: - Manage and coordinate freight operations using DAT. - Communicate effectively with clients, vendors, and drivers. - Resolve transport issues, maintain records, and achieve profit...

  • Insurance Adjuster

    2 days ago

    Mohali, Punjab, India Thrivehive Full time

    **About the Role**: We are looking for a motivated and detail-oriented **Insurance Adjuster** to support our claims and risk management team within the logistics and transportation domain. This is an excellent opportunity for recent graduates or individuals early in their careers to learn and grow in a dynamic industry. You will assist in processing...

  • Freight Broker

    11 hours ago

    Mohali, Punjab, India FSL Software Technologies ltd Full time

    **Key Responsibilities**: - Develop and maintain relationships with clients and carriers to facilitate efficient freight movement. - Negotiate rates and terms with shippers and carriers to secure the best possible deals. - Manage the end-to-end freight process, ensuring timely and cost-effective transportation solutions. - Coordinate and communicate with...