Customer Relationship Executive- Mumbai

2 days ago

Andheri Mumbai Maharashtra, India MEDI ASSIST INSURANCE TPA PRIVATE LIMITED Full time

**Client Servicing**
- Resolving customer queries within TAT and ensuring smooth claim process
- Providing information to the customers and to respond to their claim related

queries
- Coordinating with the customers/agents for cashless claim settlement
- Coordinating with internal stakeholders like enrolment,
- Account management, claims, investigation, support team to settle claims

**Transactional Activities**
- Coordination with regional agents, customers for claim related queries, settlement

queries
- cashless /reimbursement
- Answering incoming calls of all customers / agents / internal team
- Keep track of all customer queries with claim numbers and follow-up to verify that

all queries are resolved.
- Coordinating with cashless / pre auth team to ensure cashless is granted within
- TAT and to provide timely claim status. Query letter / Settlement letter should be

explained properly to customers / agents on queries and deductions.

annexures for payment, confirming with team in case of payment failure, ensuring

reopened claims are moved to LC for processing
- Arranging documents in regional language from customers for claims under

deficiency in case of language barrier
- Explaining and educating customers / agents about the meaning of required

documents raised under query
- Weekly visit to SBIG branch offices to maintain relationship with the insurer and to

resolve open issues

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹32,694.26 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Andheri, Mumbai, Maharashtra (required)

Ability to Relocate:

- Andheri, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7631162388

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