Customer Service Representative

6 days ago

Gurugram Haryana, India Munificent Resource Engineering Management services pvt ltd Full time

Dear all

Greetings

Munificent Resource Engineering Management services Pvt Ltd.

We have an urgent requirement for the position of customer Success Associate

**We are hiring for one for our client in Gurugram location for Customer Success Associate.**
- Work Mode: Work From Office
- Process: Domestic process
- Position: Customer Success Associate
- Interview mode: HR Round; Ops Round; Joining formalities; Joining
- Position: Customer Support Executive - Male\Female both can consider
- Skill set: Excellent coms in English/Hindi (verbal and written communication skills)
- Qualification: Grad/Under Grad Both can be Picked
- Experience: Fresher and Experience both can apply
- Salary: For Chat Process
- 27000 CTC And for Voice Process-40000 CTC
- Shift: 24/7, Rotational Shift / 6 Days working // 1 Weekly Off
- Roles and Responsibility: Handling Customer Queries
- Cab Facility: NO

Roles and Responsibilities:
- 1. Building and maintaining profitable relationships with key customers.

2. Overseeing the relationship with customers handled by your team.

3. Resolving customer queries quickly and efficiently.

4. Understanding key customer individual needs and addressing these.

5. A team player with leadership skills.

6. Maintain a positive attitude focused on customer satisfaction.

Pay: ₹27,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

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