Customer Service Representative I

2 weeks ago

Hyderabad Telangana, India Pinkerton Full time

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

**Job Summary**:
**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Greet and assist all Global Security Access Management (GSAM) customers within the assigned area while ensuring quality customer service.
- Provide tier 1 and tier 2 support for network access including troubleshooting.
- Coordinate issuance and administration of physical access cards.
- Monitor the system and respond in accordance with prescribed access control procedures.
- Provide ongoing support for system users (cardholders) and offsite users.
- Use the client's shipping tool to ship and track packages worldwide to ensure delivery.
- Provide daily administration of the global access control system.
- Maintain an in-depth knowledge of all established policies and procedures.
- Support all department and company goals and objectives.
- Process incoming mail and packages as established by internal GSAM policy.
- Acknowledge and execute safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Capable of working under pressure while maintaining professionalism and patience with internal and external clients.
- Effective written and verbal communication skills in English.
- Serve as a productive and collaborative team member.
- Strong analysis, research, and problem-solving skills.
- Attentive to detail and accuracy.
- Able to effectively manage competing priorities and deadlines within a fast-paced environment.
- Computer skills; Microsoft 365 and SharePoint.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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