Customer Service Representative I

1 week ago

Hyderabad Telangana, India Pinkerton Full time

Overview:
**170+ Years Strong. Industry Leader. Global Impact.**
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

**Responsibilities**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Greet and assist all Global Security Access Management (GSAM) customers within the assigned area while ensuring quality customer service.
- Provide tier 1 and tier 2 support for network access including troubleshooting.
- Coordinate issuance and administration of physical access cards.
- Monitor the system and respond in accordance with prescribed access control procedures.
- Provide ongoing support for system users (cardholders) and offsite users.
- Use the client's shipping tool to ship and track packages worldwide to ensure delivery.
- Provide daily administration of the global access control system.
- Maintain an in-depth knowledge of all established policies and procedures.
- Support all department and company goals and objectives.
- Process incoming mail and packages as established by internal GSAM policy.
- Acknowledge and execute safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
- All other duties, as assigned.

Qualifications:
Degree in computer sciences or relevant discipline with up to one year in customer support, technical support, or similar field.
- Capable of working under pressure while maintaining professionalism and patience with internal and external clients.
- Effective written and verbal communication skills in English.
- Serve as a productive and collaborative team member.
- Strong analysis, research, and problem-solving skills.
- Attentive to detail and accuracy.
- Able to effectively manage competing priorities and deadlines within a fast-paced environment.
- Computer skills; Microsoft 365 and SharePoint.

**Working Conditions**: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Travel, as required.

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