
Cse (Customer Service Executive)
4 days ago
Understand each query type, liaise with internal stakeholders to get the concerns resolved and to revert back to customers with defined TAT
Speak to customers to resolve the issues they have highlighted and educate them on company and industry guidelines to reduce future complaints
Own and manage overall resolution TAT and ensure 100% adherence to agreed turn around time
Ensure desired output in terms of Productivity, Quality, CSAT and NO REPEAT escalation for cases handled.
Facilitate and help customers / patients access various services (including on-boarding / registering patient
**Job Type**: Regular / Permanent
**Salary**: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: One location
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