Customer Delight Officer

2 days ago

Mumbai Maharashtra, India Synergy Resource Solutions Full time

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm. Our client is a world leader in cord blood banking. Our client in India is the only cord blood bank in the country that is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application. Job Position - Customer Delight Executive/Officer Experience: 0 - 2 Years Department: Sales Qualification - Graduate CTC - Best in industry Location - Mumbai Job Timings -9am to 6pm Working days - 6 days (Monday to Saturday) Job description Functional Skills and Capabilities Behavioral Good Communication skills-(English mandatory) Excellent Interpersonal skill Positive Attitude Functional Good knowledge about Stem Cell Banking Well acquainted with hospital policies/protocols Key Responsibilities To explore the possibilities of having hospital / clinic/ gynecologist tie-ups.

To meet and discuss with Gynecologists on the latest stem cell development. Generating leads through hospitals/clinics. -Giving a presentation to the expecting parents. Responsible for opening counseling sessions.

Responsible for enrolments and payment collections. Ensuring to place the marketing material at the clinic. Conduct and participate in the hospital activities like ANC and Baby Shower. Ensuring completion of client enrolment, payment collection, client agreement signing, generating SAR and ensuring smooth sample collection and dispatch to the lab.

Responsible for good conversation from lead to presentation (30%) and from presentation to enrolment (50%). Updating leads/presentations/enrolments in the system on a daily basis. To ensure that there is no missed collection or cancellation of enrolment or any complaints by the clients To do regular follow-ups for the prospects. Responsible for getting Google reviews and client & doctor testimonials.

To qualify for the special incentives and the contest rolled by the company. Ensuring to follow the company protocols and systems. Reporting to Regional Sales Manager or Territory Manager or respective ASM or General Manager. If interested, Please share your updated resume with details of your present salary, expectations & notice period.

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