
Customer Support Executive
6 days ago
**Roles & Responsibilities for Customer Support Executive**:
- Answer incoming calls / Make outgoing calls as per requirement
- Management and resolve customer complaints
- Identify and escalate issues to respective Point of Contact / in respective channel
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up on customer calls where necessary
- Inbound Chat Support - Respond with empathy & professionalism
- Troubleshoot Issues - Make sure users get quick and clear solutions
**Qualification and Requirement**:
- 1 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- **Language Known -** English + Tamil + kannada + Malyalam + Gujarati
**Skills for Customer Support Executive**:
- Communication and Presentation
- Basic In MS Office and Excel.
- Excellent typing skills
- Ability to create user guides and FAQs for customers.
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