Customer Support Executive

6 days ago


Bengaluru Karnataka, India identixweb Full time

**Roles & Responsibilities for Customer Support Executive**:

- Answer incoming calls / Make outgoing calls as per requirement
- Management and resolve customer complaints
- Identify and escalate issues to respective Point of Contact / in respective channel
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up on customer calls where necessary
- Inbound Chat Support - Respond with empathy & professionalism
- Troubleshoot Issues - Make sure users get quick and clear solutions

**Qualification and Requirement**:

- 1 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- **Language Known -** English + Tamil + kannada + Malyalam + Gujarati

**Skills for Customer Support Executive**:

- Communication and Presentation
- Basic In MS Office and Excel.
- Excellent typing skills
- Ability to create user guides and FAQs for customers.



  • Bengaluru, India Customer Care Executive Full time

    Telecalling to customers after service and before **Job Types**: Full-time, Contract **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Paid sick time Schedule: - Morning shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support:...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...


  • Bommanahalli , Bengaluru, Karnataka, India Child Support Foundation Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...


  • Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...


  • Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...


  • Bengaluru, Karnataka, India Toolyt Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the...


  • Bengaluru, Karnataka, India Hr planning network Full time

    **Customer Support Executive** **Work Location: Bengaluru** **About QPOS**: QPOS is an AI Powered Restaurant Technology which is a part of Quinta Systems Private Limited. We are focused on building solutions for Food and Beverages industry. We provide solutions to Fine Dines, QSR, Food Trucks, Café, Ice Cream, Clubs, Food Courts, Chains, Franchise...


  • Bengaluru, Karnataka, India Fabzen Technologies Pvt. Ltd. Full time

    We are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services. **Responsibilities** - Identify customer needs and help customers use specific features - Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal...


  • Bengaluru, Karnataka, India Info HR Solutions Full time

    **Company Overview** Info HR Solutions is a trusted HR partner, dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients. With a team of experts, we strive to be the best in the industry and deliver exceptional services. **Job Overview** We are hiring a Customer Support Executive to join our team at Info HR Solutions....


  • Bengaluru, Karnataka, India Info HR Solutions Full time

    **Company Overview** Info HR Solutions is a trusted HR partner, dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients. With a team of experts, we strive to be the best in the industry and deliver exceptional services. **Job Overview** We are hiring a Customer Support Executive to join our team at Info HR Solutions....