Customer Care

1 week ago

Noida Uttar Pradesh, India TheHiringbee Full time

**Company: Solar Industry**

**Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working**

**Location: Noida Sector 135.**

**Role: Customer Service Associate**

**About the Role**:
**Key Responsibilities**:

- **Issue Resolution**: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
- **Reporting**: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
- **Customer Retention**: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
- **Process Improvement**: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.
- **Collaboration**: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in CRM, customer service, or a related role,
- Proficiency in MS Office Suite (Excel, Word, PowerPoint).
- Strong communication and interpersonal skills with a customer-oriented attitude is must.
- Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
- Ability to multitask and manage time efficiently in a fast-paced environment.

Pay: ₹300,000.00 - ₹400,000.00 per year

Application Question(s):

- Do you have payment collection experience ?
- Are you comfortable travelling to Noida Sector 135 for work?
- Is your English communication excellent?
- What is your Current and Expected Salary?
- Can you join immedietly?

**Experience**:

- Customer relationship management: 1 year (required)

**Language**:

- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

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