CRM Executive

2 weeks ago

Noida, India S3 Software Solutions Full time

**Description:

- **

**Key Responsibilities**:

- Collection & Grievance Coordination:

- Coordinate the collection of common area maintenance fees and utility bills, property Sales collection from tenants/ Brands in accordance with lease agreements and property management policies.
- Monitor and track payment schedules, sending reminders and notifications as necessary to ensure prompt payments.
- Collaborate with the finance and accounting teams to reconcile payments and maintain accurate records.
- Investigate and resolve discrepancies or disputes related to billing or charges.
- Work closely with tenants to address questions or concerns regarding invoices and charges.
- Provide regular reports on collection status and outstanding balances to management.
- Serve as the primary point of contact for tenant grievances and inquiries related to common area maintenance fees and utility bills etc.
- Document tenant complaints and issues, categorizing them for analysis.
- Collaborate with property management and accounting teams to investigate and resolve tenant grievances promptly.
- Communicate with tenants to provide updates on grievance resolutions and ensure tenant satisfaction.
- Identify opportunities for process improvements to enhance transparency and tenant relations.

**Requirement:

- **
1. Experience - 2+ years
2. Qualification - Any Graduate

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM ( Collection ): 2 years (preferred)

**Speak with the employer**
+91 9540831300

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