Customer Support Executive

19 hours ago

Navi Mumbai Maharashtra, India Ashwini Container Movers Limited Full time

**Customer Service Executive Responsibilities**
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.

**Customer Service Executive Requirements**
- A minimum of 2years of experience as a customer service representative.
- Good written and oral communication skills.
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Fast and efficient problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- Transportation management system: 2 years (preferred)

Work Location: In person

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