Customer Care Executive

5 days ago

Delhi, India Darzi On Call Services Pvt Ltd Full time

**Customer Care Representative**

Seeking individuals who is highly organized with lots of initiative & ability to multitask

1. **Function Description**:

- As a customer care professional, you serve as the face and voice of the company
- Darzi on Call. You can make meaningful difference in the experience of the clients and their queries by delivering value to our customers while deepening relationship with our company.

2. **Purpose of the Role**-To attend and solve queries efficiently and provide the best-in-class customer experience every day.

**3. **Responsibilities**
- Provide superior customer experience on calls to our clients
- Resolve all queries and follow established procedures and policies
- Provide alternatives and best possible solutions to meet their needs and ensure quality service is given at all times
- Adherence to quality and compliance guidelines, ability to take quick decisions and respond to customer queries
- Grow and nurture customer relationships on every interaction that results in long-term relationship and reliability with the client
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Manage social media queries as well as queries from various other portals associated with Darzi On Call

**Academic Background**
- Preferably graduate in any stream
- Preference will be given to people with Fashion Background

**Key Skills and Capabilities**
- Strong Problem-Solving
- Excellent written and verbal communication
- Basic knowledge of Ms office

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

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