Customer Service

1 day ago

Bhayandar Mumbai Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

**Role Overview**:
We are hiring experienced **Customer Support Executives** for our **International Voice Process** at _Stenger_. In this role, you will interact with global customers, resolve queries, and ensure a high level of customer satisfaction through professional and efficient communication.

**Key Responsibilities**:

- Handle inbound and outbound voice calls for international customers
- Resolve customer queries and provide accurate information
- Maintain customer satisfaction with timely and professional communication
- Update call logs and follow up where necessary
- Collaborate with team members to improve service quality

**Requirements**:

- Minimum **1 year of experience** in an **international BPO voice process**:

- Strong **verbal communication skills** in English
- Ability to handle customer interactions calmly and professionally
- Good listening and problem-solving skills
- Flexible and adaptive to work in a fast-paced environment

**Compensation**:

- **Fixed Salary**: ₹35,000 per month
- **Performance Bonus**: ₹1,000
- **Attendance Bonus**: ₹1,000
- **Week Offs**: Saturday & Sunday

**Why Join Us?**
- Competitive pay and bonus structure
- Friendly and supportive work culture
- Opportunities for growth and internal promotions
- Work-life balance with weekend offs

Pay: ₹35,000.00 - ₹37,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- International BPO: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8657696796

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