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Customer Service
3 weeks ago
ixamBee hiring on behalf of Epicenter
About us:
Epicenter is a 24-year-old Technology & BPM organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience. We work with Global Fortune 500 Companies across various industry sectors, helping them build agility, transform operations, and drive better business outcomes.
Job Description for a Bank Voice Process
- Customer Service Role
**Responsibilities**:
- Resolving customer complaints brought to your attention.
- Conduct quality assurance surveys with customers and provide feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Should know MS Office.
**Requirements**:
- Graduate Freshers / Experienced are welcome.
- Excellent communication skills.
- Must be comfortable working from the office.
- Immediate Joiner.
Shift Timings: 10 AM - 7 PM, 6 days working.
Job Location: Bhayander (West), Mumbai
**Job Type**: Full Time
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹21,000.00 per month
Schedule:
- Day shift
Work Location: In person
