Administrative Customer Support Rep Remote

2 weeks ago

Remote, India Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

The Admin Customer Support Representative is a vital position responsible for delivering consistently exceptional service and support to Cision’s U.S. customers, both internally and externally.

Overnight US EST hours of 1:00 PM-9:00PM EST (10:30PM to 7:30 AM IST)

The Admin Customer Support Representative utilizes a broad knowledge of all PR Newswire products, services and processes to provide high quality and timely tasks on a consistent basis. This team will be focused on providing administrative support to internal and external customers. The need for both outstanding communication skills and accurate tracking of client interactions is vital.

LI-Remote

**Principal duties and responsibilities**:

- Strive to be the point of resolution whenever possible.
- Provide light technical support for customers, often via internal staff such as Online Member Center support, billing support, data change requests, etc.
- Focus on quality standards and timelines to achieve team targets and objectives.
- Ability to reprioritize workload in order to ensure SLAs are met.
- Working knowledge of Distribution systems including IRIS, Online Member Center, NetSuite, Salesforce
- Utilize organizational skills to prioritize tasks and enter cases for all customer interactions.
- Actively seek out opportunities to improve processes.
- Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
- Provide general account maintenance and other tasks as assigned to meet the needs of the business.
- Undertake other tasks or projects as requested by management.

**Qualifications**:

- 1-2 years of Customer Service experience.
- Ability to work in a high-pressure environment.
- Ability to work autonomously, as this will be a work from home position.
- Excellent communication skills.
- Strong technical troubleshooting and problem-solving skills.
- Knowledge of MS Office required.
- Excellent standard of spoken, written and reading English
- Ability to work overnight shift.
- Must have the ability to work 40 hours per week.
- Company holidays will align with the Cision US holiday calendar.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

  • Sales Rep

    1 week ago

    Remote, India Pulse Solutions Full time

    Sales Rep **Job Description**: Pulse Software Solutions is seeking a full-time inside sales rep to join our team! We are an award-winning software solutions company. We own several SAAS products in the human resources and healthcare industries. The inside sales rep position consists of using techniques on prospects and persuading potential and existing...

  • Customer Support Associate

    2 days ago

    Remote, India Pocketpills Full time

    Customer Support Associate (Remote) Position Overview We are seeking a highly skilled Subject Matter Expert to join our remote team, bringing deep healthcare industry knowledge combined with exceptional customer service capabilities. This night shift position (Eastern Time Zone) requires an individual who thrives on solving complex problems while...

  • Customer Support

    7 days ago

    Remote, India EduRun Full time

    A customer service representative should be able to interact with a customer and immediately get the context of their problem. - Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away. - If the issue the customer is facing is beyond the immediate scope of the support rep - Should...

  • Customer Support Executive

    2 weeks ago

    Remote, India Am2pm Support Private Limited Full time ₹ 2,16,000 - ₹ 4,32,000 per year

    Customer Support Executive (Remote) .Shift: 6:00 a.m – 3:00 p.mSalary: Up to ₹18,000/monthWork Mode: Work From HomeLanguages Required:Assamese (Must)Hindi (Must)English (Must)Bengali (Preferred)Job Role: Handle customer calls/chatsResolve customer queries politely & professionally , Update records in CRM ,Maintain service quality & meet targets...

  • Remote System Administrator

    2 weeks ago

    Remote, India Bengal Engineers LLC Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Job Requisition : Remote System AdministratorPosition Title: System AdministratorEmployment Type: Part-TimeLocation: India (Remote)Reports To: Operations Manager / Executive LeadershipAbout the RoleA fast-growing USA-based company in the architectural, engineering, and surveying sector is seeking an experienced Remote System Administrator to support its IT...

  • Customer Support Intern

    1 week ago

    Remote, India Amber Internet solutions Full time

    Sales and Support **Customer Support Intern (Remote)**: - Remote | Internship- If you are passionate about making international mobility and living, seamless and accessible, then We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries. **Responsibilities**: - Identify and assess...

  • Database administrator remote

    2 weeks ago

    Remote, India njtechnos Full time ₹ 14,40,00,000 - ₹ 43,20,00,000 per year

    The job responsibilities for a Remote Data Administrator with 2-4 years of experience generally focus on the hands-on administration, maintenance, and support of database systems, working under the guidance of senior staff. This role combines core Data Administrator (or Junior Database Administrator) duties with the specific demands of a remote environment,...

  • Customer Support Remote

    2 weeks ago

    Remote, India Yourg minds Technology Solutions Pvt Ltd Full time

    **Key Responsibilities**: - Conduct a minimum of 15 client training sessions daily on the Petrosoft software platform. - Clearly explain product features, setup, and usage to clients in an effective and friendly manner. - Deliver training sessions in multiple South Indian languages (Kannada, Tamil, Telugu, Malayalam, etc.) based on client preference. -...

  • Customer Support

    2 days ago

    Remote, India SuperProcure Full time

    **Department**: Customer Support & Success Team** **Location**: On Site Kolkata or Remote** **Job Summary -** We are looking for a Customer Support - Trainee who will be responsible for customer software adoption and support **Key Responsibility Areas** **1. Client Support**:- Troubleshoot & provide step-by-step instructions or solutions to resolve...

  • Customer Support Agent

    1 week ago

    Remote, India Multiverse Full time

    As a Customer Support Agent, you'll be responsible for providing top-notch support to players through various communication channels. Your role involves managing and resolving customer issues efficiently while maintaining high levels of customer satisfaction. **These are your responsibilities**: - Manage player expectations by providing timely updates and...