Front Office Executive

2 weeks ago

Lal Bagh Bengaluru Karnataka, India Discovery Village Full time

**Job Overview**

The Front Office Executive serves as the face of the resort/hotel and is responsible for delivering exceptional guest service at all times. The role includes handling check-ins and check-outs, managing guest queries and complaints, coordinating with departments, and ensuring a smooth and welcoming front desk experience that reflects the property’s standards.

**Key Responsibilities**

**Guest Service & Operations**
- Greet guests warmly and assist with check-in and check-out procedures.
- Manage room reservations, cancellations, and modifications efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about resort facilities, local attractions, and services.
- Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly.
- Maintain accurate records of guest information, payments, and occupancy.

**Front Office Administration**
- Operate the Property Management System (PMS) for guest registration, billing, and reports.
- Handle cash, card, and online payments accurately and maintain proper records.
- Prepare and update daily reports on room status, arrivals, and departures.

**Guest Experience & Relationship Management**
- Build rapport with guests to enhance satisfaction and encourage repeat visits.
- Handle VIP guests and special requests with personalized attention.
- Record guest preferences and feedback for future reference.
- Ensure a warm, professional, and welcoming atmosphere at all times.

**Coordination & Communication**
- Liaise with other departments (Housekeeping, F&B, Maintenance) for smooth operations.
- Support in organizing guest activities, transfers, and special events.
- Maintain proper handover notes between shifts for operational continuity.

**Qualifications & Requirements**
- Bachelor’s / Diploma in Hotel Management or related field.
- **3-4 years of experience** in front office operations (hospitality background preferred).
- Excellent communication, interpersonal, and problem-solving skills.
- Presentable, courteous, and guest-oriented demeanor.
- Flexible to work in shifts, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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