Front Office Executive

3 days ago

Lal Darwaja Ahmedabad Gujarat, India The House of MG Full time

**Front Office Executive (Heritage Hotel)Position Overview**

The Front Office Executive serves as the first point of contact for guests at a heritage hotel, delivering warm and personalized hospitality while ensuring smooth check-in, check-out, and front desk operations in line with the hotel's heritage charm and standards.

Key Responsibilities
- Greet and welcome guests with traditional hospitality and personalized service
- Handle check-in/check-out processes efficiently, ensuring accurate billing and documentation
- Coordinate with housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled promptly
- Maintain guest records, update the property management system (PMS), and prepare daily reports
- Assist in arranging heritage tours, cultural programs, transport, and concierge services
- Address guest complaints or concerns courteously and escalate issues when necessary
- Uphold the heritage hotel’s decorum, etiquette, and grooming standards at all times

Required Skills & Competencies
- Excellent communication and interpersonal skills
- Pleasant personality, courteous and guest-oriented attitude
- Proficiency in front office software / PMS and MS Office
- Strong organizational and multitasking abilities
- Ability to remain calm under pressure and resolve issues diplomatically
- Knowledge of local culture, heritage, and attractions (preferred)

**Qualifications**:

- Graduate / Diploma in Hotel Management or Hospitality
- Minimum 1-3 years of experience in front office or guest relations (preferably in heritage or boutique hotels)
- Fluency in English and local language; additional foreign language is a plus

Personal Attributes
- Warm, professional demeanor with a passion for heritage and cultural hospitality
- Attention to detail and commitment to maintaining the hotel’s image and standards
- Team player with high integrity and discretion

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

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